Warranty & Replacement
Warranty and replacement
Clear terms, no hidden conditions. Read this once and there will be no confusion later.
2years
Ready made setups only
Our 2 year warranty applies to ready made setups and nothing else. Controllers, power supplies, pixel LED strings, connection pattas, wires and all other products are sold without warranty.
What is covered
Ready made setups2 years
Pixel LED controllersNo warranty
Power supply / SMPSNo warranty
Pixel LED stringsNo warranty
Connection pattas and wiresNo warranty
All other productsNo warranty
What you pay, what we pay
Free for 2 years
- All repair labour, however many times it is needed
- Manufacturing and workmanship defects
- Installation support by phone and WhatsApp
- Testing and diagnosis of the fault
You pay for
- Courier charges to send the setup to us
- Courier charges to send it back to you
- The cost of any part that has to be replaced
What voids the warranty
- Damage from the wrong voltage, such as giving 12V to a 5V setup
- Damage from water, rain or moisture
- Physical damage from dropping, crushing or burning
- Any attempt to open, re-solder or repair the setup yourself
- Wires chewed by rodents or cut during installation
- Damage from a short circuit or power surge
- Wiring changed in a way our installation guide does not show
No invoice, no warranty
Keep your bill safe. Warranty and free repair cannot be processed without it. A photo of the invoice on your phone is enough.
How to claim
01
Record a video
Take a short video that clearly shows the problem and the SKU number on the setup.
02
Send it on WhatsApp within 24 hours
Share the video with your order number and invoice. Claims raised after 24 hours of noticing the fault may not be accepted.
03
We review it
Within 48 hours our team will confirm whether the setup needs to be sent back to us.
04
Repair and return
Once we receive it, we repair it free of charge. If a part has to be replaced, we tell you the cost before we proceed.
Always film the unboxing
Start recording before you cut the tape. If anything arrives broken or missing, that one video is your strongest proof. Without it, transit damage claims cannot be processed.
