Shipping & Return Policy

Shipping & Return Policy

Pixel LED Lights — Jhalawar, Rajasthan — Pan India Delivery

⚡ 30 Second Mein Poori Policy

🚚
DeliveryMetro 5–7 din, Non-Metro 7–9 din
💳
COD30% advance + 70% delivery par
🎥
Return24 ghante mein, unboxing video zaroori
💰
RefundApproval ke 5–7 business days baad
📦 Shipping & Delivery

Hum poore India mein deliver karte hain — badi metro cities se lekar chhote gaon tak.

⚡

Processing

24–48 hours mein dispatch

🏙️

Metro Cities

5–7 business days

🗺️

Non-Metro

7–9 business days

💳

COD Available

Cash on delivery

📦 Shipping charges checkout par calculate hote hain — weight aur delivery location ke hisaab se.

📩 Tracking: Dispatch ke baad tracking number SMS aur email par bhej diya jata hai. Status dekhne ke liye Track Order page use karein.

🔄 Return & Refund Policy
✅ Return tabhi accept hota hai jab product damaged, defective ya galat mila ho.

Return ke liye 3 zaroori shartein

  • Delivery ke 24 ghante ke andar unboxing video ke saath report karein
  • Product unused aur original packaging mein hona chahiye
  • Unboxing video mandatory hai — bina video claim valid nahi hoga

✅ Return Eligible

  • Delivery par product damaged mila
  • Galat item deliver hua
  • Manufacturing defect
  • 24 ghante mein unboxing video ke saath report

❌ Return Nahi Hoga

  • Mishandling ya user ki galti
  • Galat voltage lagne se jali LED
  • Used ya tampered product
  • 24 ghante ke baad ki report
  • Customer ki apni marzi se cancel
💡 Unboxing video ek hi shot mein banayein — parcel par lage label se shuru karke product kholne tak, beech mein video roken nahi.
📋 Return Process — Step by Step

  1. Unboxing video record karein — parcel kholne se pehle, ye sabse zaroori step hai

  2. 24 ghante ke andar contact karein — WhatsApp ya email par, video ke saath

  3. Approval 24 hours mein — hamari team video verify karegi

  4. Pickup 72 hours mein arrange kar diya jayega

  5. Inspection 3 business days mein complete hoti hai

  6. Refund ya replacement 7–10 business days mein

💰 Refund Policy

Refund hamesha usi payment method par wapas jata hai jisse payment ki gayi thi. Approval ke baad 5–7 business days lagte hain.

⚠️ Customer ke apne kisi bhi reason se order cancel karne par refund eligible nahi hoga.
📝 Order cancellation par 18% GST deduction lagu hota hai. Cancel karne se pehle support team se ek baar baat zaroor karein.
🔁 Replacement Policy

Damaged ya wrong item ke case mein refund ki jagah replacement bhi le sakte hain. Replacement 10 din mein process hota hai aur delivery 5–7 business days mein ho jati hai.

❓ Aur sawaal hain? FAQ page par 17 common sawaalon ke jawab diye gaye hain.

Return ya delivery mein dikkat?

Unboxing video ke saath seedha WhatsApp par bhejein — sabse fast process yahi hai.

💬 WhatsApp Par Report Karein

📞 Support Se Sampark Karein

📱 Call / WhatsApp: +91 77425 39573

📧 Email: pixelledlights.yt@gmail.com

⏰ Timings: 11:00 AM – 7:00 PM (Monday – Saturday)