Shipping & Return Policy

🚚 Shipping & Return Policy

Pixelledlights.com — Jhalawar, Rajasthan — Pan India Delivery

📦 Shipping & Delivery

Hum Pan India deliver karte hain — metro cities se lekar chhote gaon tak.

⚡

Processing

24–48 hours dispatch

🏙️

Metro Cities

5–7 business days

🗺️

Non-Metro

7–9 business days

💳

COD Available

Cash on delivery

📦 Shipping charges checkout pe — weight aur location ke hisaab se.

📩 Tracking: Dispatch ke baad tracking number SMS/email pe milega.

🔄 Return & Refund Policy
✅ Return accepted — sirf tab jab product damaged, defective, ya galat mila ho.

Return ke liye zaroori conditions:

  • Delivery ke 24 ghante ke andar unboxing video ke saath report karein
  • Product unused, original packaging mein hona chahiye
  • Unboxing video mandatory hai return ke liye

✅ Return Eligible

  • Damaged product delivery pe
  • Wrong item delivered
  • Manufacturing defect
  • Unboxing video ke saath 24 hrs mein

❌ Return Nahi Hoga

  • Mishandling ya user error
  • Galat voltage se jali LED
  • Used ya tampered product
  • 24 hrs baad report
  • Customer ki marzi se cancel
📋 Return Process — Step by Step

  1. Unboxing video record karo — product kholne se pehle mandatory

  2. 24 ghante ke andar contact karo — WhatsApp ya email pe

  3. Approval 24 hrs mein — hamari team verify karegi

  4. Pickup 72 hrs mein arrange hogi

  5. Inspection 3 business days mein

  6. Refund ya replacement 7–10 business days mein

💰 Refund Policy

Refunds original payment method pe process hote hain. Approval ke baad 5–7 business days.

⚠️ Customer ke cancel karne pe — koi bhi reason — refund eligible nahi hoga.
📝 Order cancellation pe 18% GST deduction applicable. Cancel se pehle support se contact karein.
🔁 Replacement Policy

Damaged ya wrong item ke case mein replacement bhi le sakte hain. Replacement 10 days mein process — delivery 5–7 business days.

📞 Support Se Sampark Karein

📱 Call / WhatsApp: +91-7742539573

📧 Email: support@pixelledlights.com

⏰ Timings: 11:00 AM – 7:00 PM (Mon–Sat)