Raise a complaint

If something has gone wrong, tell us. Every complaint is acknowledged within 48 hours and resolved within 7 working days.

Fill in every field below. Complete information lets us check your order and reply with an answer instead of more questions.

Only if you have one. Leave it blank otherwise.

Fields marked * are required.

Keep your invoice and photos ready As soon as you submit, you will get a confirmation email. Reply to that email with a photo of your invoice and a short video or photo of the problem. Complaints with proof attached are settled far faster.

What happens next

01

Complaint received

You will get a confirmation by email as soon as the form is submitted.

02

Response within 48 hours

Our team reviews your order and contacts you with what happens next.

03

Resolved within 7 days

Replacement, repair or refund, whichever applies, completed within 7 working days.

Grievance Officer

Raj Kumar Suman

Pixel LED Lights, Jhalawar, Rajasthan, India

Email: Raj.pixelledlights@gmail.com

Monday to Saturday, 11:00 AM to 7:00 PM. In line with the Consumer Protection (E-Commerce) Rules, 2020, every complaint is acknowledged within 48 hours and resolved within 30 days.