FAQ

❓ Frequently Asked Questions

Pixel LED se related sabse common sawaalon ke jawab β€” Hindi mein, clearly!

πŸ’‘ Product Related
Q1. WS2811 aur WS2812B mein kya fark hai?
WS2811 mein IC LED se bahar alag chip mein hoti hai β€” outdoor pixel LED (toran, gate, border) ke liye best. WS2812B mein IC LED ke andar built-in hoti hai β€” indoor strip LED ke liye. Dono ke controllers alag hote hain.
⚠️ Galat IC ka controller lagaya toh LED bilkul nahi chalegi!
Q2. Pixel LED ke saath kaunsa controller chahiye?
  • Single line (100 LED): 100 LED Controller β€” β‚Ή99
  • Single line (500 LED): 500 LED Controller β€” β‚Ή299
  • Toran setup: IC Controller 8Γ—50 ya 8Γ—80 β€” β‚Ή199
  • Bada parallel setup: Parallel Controller β€” β‚Ή300
  • 20+ line setup: HD DMX Controller β€” β‚Ή400
πŸ“± Confused hain? WhatsApp pe setup ki photo bhejo β€” free mein recommend karenge!
Q3. SMPS kaise choose karein?
5V LED ke liye: Total LED Γ— 0.3W Γ· 5 Γ— 1.2 = Ampere
Example: 500 LED β†’ 36A SMPS

12V LED ke liye: Total LED Γ— 0.3W Γ· 12 Γ— 1.2 = Ampere
Example: 500 LED β†’ 15A SMPS
⚠️ Galat voltage SMPS β†’ LED turant jal jaayegi!
Q4. Kya ready made toran setups available hain?
Haan! Ready made toran, gate IC, dance floor, building setups sab available hain. Sirf plug and play β€” koi extra wiring nahi.
Q5. IC controller aur parallel controller mein kya fark hai?
IC Controller: Pre-programmed specific layout ke liye (8Γ—50 toran, 12Γ—24 gate). Power on karo β€” LED chalegi.

Parallel Controller: Flexible β€” speed, color, effects manually adjust. 2000+ LEDs tak ek saath.
πŸ›’ Order Related
Q6. Kya COD available hai?
  • 30% advance pehle (UPI/card/bank)
  • Baaki 70% delivery pe cash mein
  • Sab pin codes pe same policy
Q7. Order track kaise karein?
Dispatch ke baad tracking SMS/email pe aayega. Shipment Tracking page pe Order ID ya AWB se real-time track karo.
Q8. Delivery kitne din mein hogi?
  • Processing: 24–48 hours
  • Metro: 5–7 business days
  • Non-Metro: 7–9 business days
  • Rajasthan/MP: Generally faster
Q9. Minimum order kitna hai?
Koi minimum order nahi β€” ek product bhi order kar sakte hain. Bulk pe special pricing ke liye contact karein.
Q10. Bulk order pe discount milega?
Haan, bulk/wholesale orders pe special pricing available hai.
πŸ“± Details: +91-7742539573 WhatsApp ya support@pixelledlights.com
πŸ”§ Technical Questions
Q11. LED jal gayi β€” kya karein?
Check karo: SMPS voltage sahi hai? Connections loose hain? Ek line pe zyada LED toh nahi?
⚠️ Pixel LED products mein koi warranty nahi aati β€” India mein sab sellers ke liye same. Manufacturing defect 24 hrs mein unboxing video ke saath report karo.
Q12. Controller aur LED IC match nahi ho rahi?
WS2811 LED ke saath WS2811 compatible controller chahiye. IC mismatch hone pe LED nahi chalegi ya random colors dikhayegi.
πŸ“± WhatsApp pe product photo bhejo β€” hum check karke batayenge.
Q13. Mere setup ke liye kitna SMPS chahiye?
5V: LEDΓ—0.3Γ·5Γ—1.2 = Ampere (300 LED β†’ 22A)
12V: LEDΓ—0.3Γ·12Γ—1.2 = Ampere (300 LED β†’ 9A)
πŸ“± LED count aur voltage WhatsApp pe bataiye β€” free calculate karenge!
Q14. Outdoor use ke liye kaunsi LED best hai?
WS2811 5V pixel LED outdoor ke liye best β€” durable, India climate mein proven. Gel wire aur frosted cap version outdoor mein zyada chalta hai.
⚠️ SMPS covered waterproof jagah mein rakhein β€” direct dhoop ya paani mein mat rakhein.
πŸ”„ Return & Support
Q15. Return kaise karein?
Delivery ke 24 ghante ke andar unboxing video ke saath contact karein:
  • πŸ“± WhatsApp: +91-7742539573
  • πŸ“§ Email: support@pixelledlights.com
Sirf damaged/defective/wrong item pe return. Approval ke baad 72 hrs mein pickup. Full Return Policy padhein.
Q16. Unboxing video kyun zaroori hai?
Unboxing video proof hai ki product hamse damage hoke aaya. Bina video return claim valid nahi hoga.
πŸ’‘ Product kholne se pehle video record karein!
Q17. Warranty kya milti hai?
⚠️ Pixel LED products mein koi guarantee/warranty nahi β€” India mein sab sellers ke liye same.
Manufacturing defect pe 24 hrs mein unboxing video ke saath report karo β€” replacement case by case.
πŸ“Ί Free installation tutorials: Pixel LED Lights YouTube channel pe!

πŸ’¬ Aur Koi Sawaal Hai?

πŸ“± Call / WhatsApp: +91-7742539573

πŸ“§ Email: support@pixelledlights.com

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