Delivery & Return
Delivery Options Overview
PixelLEDlights offers ideal shipping methods for any requirement. Be it low priced through DTDC/Delhivery , Ecom , more quickly via Air Express (INDIA only), or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer.
1. Order the Product and From Our Store
2. You Will Receive an Order Confirmation Message On Email
3. Wait for Your Order to Arrive Approx 7 days
4. Courier Partner Will Deliver The Pakage
Small items
| Standard delivery Get it in 6-8 working days | |
|---|---|
| Orders over ₹50000 : All day delivery. Order anytime: | FREE |
| Orders under ₹1000: All day delivery. Order anytime: | ₹100 per kg |
| By AIR delivery Get it next 4 day, sunday extra | |
|---|---|
| Same day shipping if order before 1 PM | Free |
| Sunday time slot from 12noon - 3pm. | Free |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
| Standard delivery Get it in 4 working days | |
|---|---|
| All day Delivery from 7am - 8pm. Order anytime: | |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
| Next day delivery it next day on weekdays | |
|---|---|
| All day delivery from 7am - 8pm. Order by 7pm: | From $30 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
Refund and Returns Policy is Updated On 11-11-2024
Overview
Our refund and returns policy lasts 1 days. If 1 days have passed since your Delivery, we can’t offer you a full refund or exchange.
To be eligible for a replace, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
All Readymade Products
Customize products
Pixel LED
IC controllers
Power Supplies
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.
If you are approved, then your Replacement will be processed, and The Chaerges will automatically send you to your Whatsapp number by us, Replacemnt within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Cancellations:
We will process returns or cancellations exclusively in the event of a damaged product, the delivery of the wrong item, or under any other valid circumstances. In cases such as “I ordered by mistake” or “I no longer need this product,” you are responsible for securely returning the products to ensure a successful refund.
If you wish to cancel your order before delivery, please note that shipping or shipping return costs will not be refunded. Additionally, a 18% deduction will be applied to the refunded amount.
Fully paid orders can be canceled if a valid reason is provided.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pixelledlights.com and send your item to:
PIxel LED Lights
Shop no 7 , ward no 14 Near smart kids school , raipur
Bhawani Mandi road , Pratap nagar colony ,
tehsil- raipur dist – jhalawar ( rajasthan)
Pincode 326036
MOB- 7742539573
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
PIxel LED Lights
Shop no 7 , ward no 14 Near smart kids school , raipur
Bhawani Mandi road , Pratap nagar colony ,
tehsil- raipur dist – jhalawar ( rajasthan)
Pincode 326036
MOB- 7742539573
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@PixelLEDlights.com for questions related to refunds and returns.
FAQs
- Check the tracking details: If you received an email or SMS with a tracking number, you can track your order directly through the carrier’s website (like UPS, FedEx, or India Post).
- Contact customer support: Reach out to the customer service team from where you ordered. They’ll be able to give you the most accurate information about your order’s status.
- Verify shipping timeframes: Check the estimated delivery time. Sometimes delays can happen due to weather, holidays, or other reasons.
- Courier Services: Most delivery companies (like FedEx, Blue Dart, India Post, etc.) generally don’t make deliveries on public holidays. However, some may offer special services or have limited delivery options on certain holidays.
- Company Policies: Some businesses may ship orders out before holidays, but deliveries may be paused until the next business day. If you order near a public holiday, it’s common for shipments to be delayed until services resume.
- Holiday Exceptions: On major holidays like Diwali, Christmas, or New Year, expect delays, but some companies or couriers might offer expedited services with specific holiday delivery options.
- Check the Website: Many businesses list their shipping policies, including the areas they deliver to, on their website. Look for a “Shipping Information” or “Delivery” section.
- Enter Your Postcode at Checkout: During the checkout process, most online stores will ask for your address, and they’ll automatically check whether they can deliver to your postcode. You should be informed of any delivery restrictions right there.
- Contact Customer Support: If you’re unsure, contacting the company’s customer service team is a good way to get confirmation. They can tell you if they deliver to your specific postcode and provide any additional delivery information.
Next-day delivery is not always available on all orders, as it depends on several factors. Here’s what typically affects whether next-day delivery is an option:
1. Availability of Service
- Location: Some regions or remote areas may not have next-day delivery options due to logistics or shipping constraints. If you’re in a rural area or a location that’s farther from major hubs, delivery might take longer.
- Courier Service: Different courier companies offer next-day delivery, but not all services may be available for every type of order. Some delivery services like FedEx Express, DHL Express, or Blue Dart offer next-day delivery, but it’s typically for select items and locations.
2. Order Cutoff Time
- Many businesses have a cutoff time for orders to be eligible for next-day delivery, usually in the afternoon (e.g., 2 PM or 3 PM). If you place your order after this time, next-day delivery may not be available.
3. Product Availability
- Some items may not be available for next-day shipping due to stock or warehouse locations. If the product is out of stock or located in a warehouse far from your delivery address, next-day delivery may not be possible.
4. Shipping Method
- Next-day delivery usually comes with an additional fee. You may need to select this option at checkout if it’s available. If it’s not available at checkout, it may not be an option for your specific order.
5. Public Holidays/Weekends
- Next-day delivery may not be available during public holidays, weekends, or if a holiday falls on a working day, as most couriers don’t operate on these days. For example, if you place an order on a Friday, it may not arrive until Monday.
6. Order Type
- Some businesses offer expedited shipping for certain product categories (e.g., electronics, in-stock items) while others may not.
1. Signature for Delivery
- Signature Required: Some deliveries, particularly those for high-value items, important products, or premium shipping options, may require a signature from the recipient to confirm the delivery.
- Courier Services: Services like DHL, FedEx, Blue Dart, or India Post may ask for a signature for certain items to ensure the package reaches the correct person.
- Package Type: Expensive or sensitive items, such as electronics or documents, typically require a signature for security reasons.
- No Signature Required: For many standard or low-value deliveries, the courier may leave the package at your doorstep or a safe location without requiring a signature. However, this can vary depending on the courier and the delivery address.
How to know if you need to sign: The seller or courier will often specify if a signature is required. This information can be found on the shipping confirmation email or tracking details. You’ll usually be notified in advance if you need to be available for the signature.
2. OTP (One-Time Password) Verification
OTP verification is becoming more common with deliveries, especially for:
- Cash on Delivery (COD) orders.
- High-security shipments, such as financial documents or valuable goods.
- Contactless deliveries or when couriers want to avoid physical signatures for safety or health reasons (e.g., during COVID-19).
How OTP works:
- The courier service will send a one-time password (OTP) to your phone or email.
- When the delivery arrives, you will be asked to enter the OTP on the courier’s delivery system (either through their app, website, or by reading it aloud to the delivery agent).
- Once the OTP is verified, the delivery is considered complete.
Is OTP required for your delivery?:
- If your order is being shipped with a courier that uses OTP for verification (such as COD orders or some premium courier services), you’ll usually get a notification or a tracking update that mentions the OTP requirement.NOTE = PLEASE PROVIDE OTP IN ONLY ON IF YOU HAVE PAKAGE IN YOUR HAND , WE ARE NOT RESPONSIBLE IF SHIPPING PARTNER MISSUSE OR CANCEL THE PAKAGE VIA OTP VERIFICATION.
Who we are
We are a rapidly growing brand with over 85,000 subscribers on YouTube and 40,000+ followers across Facebook, Instagram, and Threads, all with verified blue ticks. Based in Jhalawar, Rajasthan, with operations extending to Raipur, our journey began in a small village, but our reach is now global. Our mission? To light up your world with the power of Pixel LED technology.
We specialize in providing a wide range of Pixel LED-related products, including power supplies, LED controllers, ready-made Pixel LED torans, and many other creative, high-quality lighting solutions. Whether you’re a DIY enthusiast or a professional looking to elevate your projects, our products are designed to meet all your needs.
Our YouTube channel is a go-to resource for Pixel LED enthusiasts, offering valuable content, tutorials, and product reviews to help you stay up-to-date with the latest trends in LED lighting. We are constantly innovating and providing fresh ideas to inspire your next project.
In just three years, we’ve built a loyal community of over 48,000 happy customers, each benefiting from our commitment to quality and service. Our customers trust us for our reliable, innovative products that are designed to brighten up homes, events, and spaces in the most creative ways.
From humble beginnings in a small village, we’ve grown into a brand that brings Pixel LED magic to homes and businesses around the world. We are dedicated to lighting up your life with the best Pixel LED technology, backed by excellent customer service and a passion for innovation.
